Last updated: July 14, 2026
This policy covers returns, exchanges, and refunds for both physical and digital products purchased from Daflo.
Physical Products
Return Window
You may request a return within insert, e.g., 7 days of delivery.
Conditions for Return
– Item must be unused, unopened, and in its original packaging with tags/labels intact.
– Certain items may be marked “non-returnable” on the product page (e.g., personalized or perishable goods) — these cannot be returned.
– Proof of purchase (order number/invoice) is required.
How to Request a Return
1. Email contact@daflo.shop with your order number and reason for return.
2. We’ll confirm eligibility and share return instructions.
3. Ship the item back to the address we provide (return shipping cost is borne by 80, unless the item is defective or incorrect).
Refund Timeline
Once we receive and inspect the returned item, refunds are processed within 7–10 business days to your original payment method.
Exchanges
If you’d like a different size/variant instead of a refund, mention this when requesting your return and we’ll arrange it, subject to stock availability.
Digital Products
Because digital products are delivered instantly and cannot be physically returned:
– All digital product sales are final and non-refundable once the download link has been accessed or the file delivered.
– Exceptions apply if:
– The file is corrupted, defective, or significantly different from its description, or
– You were charged in error (e.g., duplicate payment).
– Report any such issue within 48 hours of purchase to [insert support email] with your order number and a description of the problem. We’ll fix, replace, or refund as appropriate.
Damaged or Incorrect Items
If you received a damaged, defective, or wrong item (physical or digital), contact us within 48 hours of delivery with photos/screenshots and your order number. We’ll offer a replacement or refund at no extra cost to you.
Late or Missing Refunds
If you haven’t received a refund within the stated timeline:
1. Check your bank/card statement again.
2. Contact your bank or card provider — processing times can vary.
3. If still unresolved, email us at contact@daflo.shop.
Contact Us
For any return or refund request:
📧 contact@daflo.shop